Terms of Service
About Foldflats
Foldflats is based in Sweden and is dedicated to providing customers with a simple, secure, and reliable online shopping experience.
If you would like to contact us, please email us at contact@foldflats.com with your inquiry and contact details. Our customer support team will get back to you as soon as possible.
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Company Information
Brand: Foldflats
Location: Sweden
Customer Support: contact@foldflats.com
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Ordering
2.1 Order Confirmation
When you complete an order, an order confirmation will be sent to the email address provided at checkout.
The order confirmation includes important information regarding your purchase, including:
• Products ordered
• Product price
• Billing address
• Shipping address
• Order details
Please review your order confirmation carefully.
2.2 Incorrect Order Information
If you notice any errors in your order confirmation, you must contact us immediately at contact@foldflats.com.
We recommend contacting us as soon as possible, as orders may be processed shortly after they are placed.
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Shipping & Delivery
3.1 Delivery Time
Our standard delivery time is approximately 5–10 business days.
Please note that orders placed during weekends or public holidays will be shipped no earlier than the following business day.
3.2 Possible Delivery Delays
Delays may occur due to circumstances outside our direct control, including:
• High order volume
• Supplier processing delays
• Customs handling
• Carrier-related delays
• Public holidays or non-business days
We kindly ask for your understanding if delays occur.
3.3 Delayed or Missing Delivery
If your delivery is delayed and you have not received prior notice from us, please contact us at contact@foldflats.com.
Please include your order number and contact details so we can assist you as efficiently as possible.
3.4 Customs, Duties & Import Taxes
Depending on your location, additional customs duties, import taxes, VAT, or handling fees may apply.
As the customer, you are considered the legal importer of the goods you order and are responsible for any applicable import-related charges.
These charges are not included in the product price unless clearly stated otherwise.
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Prices
4.1 Currency
All prices listed on the Website are shown in USD.
4.2 Price Changes
We reserve the right to adjust prices at any time due to:
• Supplier cost changes
• Typographical errors
• Incorrect product or pricing information
• Currency exchange rate fluctuations
• Technical errors
Prices may be updated without prior notice.
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Returns & Exchange Policy
5.1 14-Day Exchange Policy
Foldflats offers a 14-day exchange policy from the date your item is delivered.
To be eligible for an exchange, the product must be returned in its original condition and preferably in its original packaging.
5.2 How to Request an Exchange
To request an exchange, please email us at contact@foldflats.com and include:
• Your full name
• Your address
• Your email address
• Your order number
• The product or products you wish to exchange
• The item you would like to exchange it for
Once your request has been reviewed and approved, we will provide return instructions by email.
5.3 Return Conditions
Items must be returned within 14 days after your exchange request has been approved.
You are responsible for:
• Return shipping costs
• Ensuring the product is properly packaged
• Ensuring the product is protected during return transit
• Returning the product in its original condition
If the item shows signs of use, damage, or reduced value, we reserve the right to deduct an amount reflecting the loss in value.
5.4 Exchanges Are Not Available For
Exchanges are not available for:
• Products where the seal has been broken for hygiene or safety reasons
• Audio or video products with broken seals
• Customized or personalized items
• Fully completed services
• Perishable items
• Single-issue magazines or newspapers
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Complaints & Defective Items
6.1 Damaged, Defective, or Incorrect Products
All items are inspected before shipment.
If a product arrives damaged, defective, or incorrect, we will review and resolve the issue in accordance with applicable consumer protection standards.
6.2 Complaint Approval
You must always contact us for approval before returning a defective item.
Complaints must be submitted as soon as the issue is discovered.
Returns sent without prior approval may not be accepted.
6.3 How to File a Complaint
To file a complaint, please email contact@foldflats.com and include:
• Your full name
• Your address
• Your email address
• Your order number
• A clear description of the defect or issue
• Photos or videos showing the defect, if applicable
6.4 Resolution of Complaints
If the defect is approved and cannot be repaired or replaced with the same or a similar item, we will issue a refund in accordance with applicable consumer protection guidelines.
Return shipping is covered for approved defective item claims.
We reserve the right to deny a complaint if the item is not considered defective under standard consumer protection rules.
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Limitation of Liability
7.1 Product Use
Foldflats is not responsible for indirect damages that may result from the use or misuse of our products.
Customers are responsible for using products according to any provided instructions, guidelines, or safety information.
7.2 Force Majeure
We do not accept liability for delays, errors, or issues caused by circumstances beyond our reasonable control, also known as Force Majeure.
This may include, but is not limited to:
• Carrier delays
• Natural disasters
• Strikes
• Government actions
• Supplier issues
• Customs delays
• Technical interruptions
• War, conflict, or emergency situations
7.3 Manufacturer Changes
We are not responsible for changes made by manufacturers regarding product appearance, features, materials, packaging, or specifications.
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Cookies & Personal Data
8.1 Cookies
We use cookies to improve your browsing experience, analyze website traffic, and help ensure that the Website functions properly.
You can manage or disable cookies through your browser settings.
8.2 Personal Data
By shopping at Foldflats, you agree to our Privacy Policy and our handling of your personal data in accordance with applicable data protection laws.
We only collect and process personal data necessary to manage your order, provide customer support, improve our services, and communicate with you.
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Changes to These Terms
We reserve the right to update, modify, or replace these terms at any time.
Any changes will be published on the Website. Continued use of the Website after changes have been published means that you accept the updated terms.
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Contact Information
If you have any questions about these terms, your order, shipping, returns, exchanges, or complaints, please contact us at:
Email: contact@foldflats.com
Brand: Foldflats
Location: Sweden