Returns & Exchanges

In the unlikely event that your product is defective, you may return it to us for a refund or exchange within 14 days of receiving it.

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

Return shipping costs are non-refundable unless otherwise approved by us.

Once your return has been received and inspected, we will notify you by email to confirm that we have received your item.

We will also let you know whether your refund has been approved or denied.

If your refund is approved, it will be processed to your original payment method within a certain number of days, depending on your payment provider.

If you have not received your refund yet, please follow these steps:

Check your bank account again
Contact your credit card provider, as refunds may take additional time to appear
Contact your bank, as processing times can vary

If you have completed all of these steps and still have not received your refund, please contact us at contact@foldflats.com.

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at contact@foldflats.com.

We will provide return instructions by email, including where to send your item.

Customers are responsible for paying their own shipping costs when returning items.

Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refunded amount.

Please note that delivery times for exchanged items may vary depending on your location.

For items valued over 100 USD, we recommend using a trackable shipping service or purchasing shipping insurance.

Foldflats cannot guarantee that we will receive your returned item.